Arthritis and Exercise

Cancellation Policy

Cancellation policy: Terms, fees and project-commencement reminders TERMS: Both the Client and I have the right to terminate a contract for services at any time if there is a serious breach of its terms. This Client is free to cancel a service for any reason by providing me with written notice (including email); I must acknowledge this cancellation in writing (including email) for this to be valid. I may cancel a service at any time for any reason by providing written notice (including email) to the Client. In the unlikely event that I cancel a service, I will provide a prorated refund of any overages of fees paid (including the booking fee). If, in the unlikely event that the Client is touched by extraordinary or difficult circumstances that cause cancellation or delay (e.g. family crisis, illness, bereavement), the Client should contact me to discuss the terms of the cancellation policy. I aim to be fair and helpful at all times. If I am touched by extraordinary or difficult circumstances that cause cancellation (e.g. family crisis, illness, bereavement), I will contact the Client in writing at the earliest opportunity and do my best to renegotiate the time frame of the project or find an alternative supplier of proofreading/editing services. FEES: CANCELLATION DURING THE PROJECT: If the Client cancels the work during the proofreading/editing project, I reserve the right to invoice for 100% of the agreed fee. CANCELLATION PRIOR TO PROJECT COMMENCEMENT: If the Client wishes to cancel with less than one days' notice, I reserve the right to invoice for 100% of the agreed fee. If the Client wishes to cancel with more than 14 days notice, no charge will apply.

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